Shipping & Returns

Shipping

Most orders are shipped within 48 hours via UPS or USPS ground transportation unless you request overnight, 2-day or other expedited shipping method. Expedited shipment orders need to be received prior to 10:30 a.m. Central Standard Time in order to be processed for expedited delivery.

If your order is going to be delayed for any reason, we will notify you promptly. You will receive an email confirmation of your order along with an electronic receipt and tracking information.

Returns

Any unopened item (other than software) that can be resold may be returned within 15 days of order with prior approval from LTC Consultants. There is a 15% restocking charge and the customer is responsible for the outgoing and return shipping charges.

CD’s, DVD’s and software products are not returnable. In the case of a defective CD, DVD or software product, a return goods authorization number must be given in advance by LTC Consultants.

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